The mobile movement is taking the business world by storm. It is now a requirement of the modern business that associates, employees and partners be available on demand for meetings, collaboration, reviews, brainstorming and a host of other associated events. With more companies approaching global proportions, the need to be connected and stay connected is greater than ever, from the smallest startups to the multinationals, in order to compete. That’s where mobile VoIP comes in. With more VoIP companies, such as BroadConnect offering mobile VOIP packages that include mobile solutions, here’s what you need to know about taking your VoIP solutions on the go.
What makes VoIP mobile?
Voice over Internet Protocol has been gaining momentum in the corporate arena as a replacement solution for complicated phone systems, switch boards and operator directed calling. VoIP delivers communication over your broadband or high speed internet connection and that may seem mobile already, considering you can make and attention calls from most PCs and a wide array of hardware phones as well. But with the growing demands of companies to be more connected, more of the time, VoIP has been branching out. With mobile VoIP, calls can now be delivered via applications and software to mobile phones using data transmission over the cellular network.
Benefits of VoIP over Cellular
Perhaps the biggest benefit of mobile VoIP over the modern cellular service offerings is the price. Because this service will function anywhere that a 3G or Wi-Fi network is accessible to a phone or mobile computing device, the ability to connect without using up your minutes or even using your data allowance is growing as more companies offer free Wi-Fi for the digitally connected world.
Not only that, but tailoring a service package to include long distance and even international calling to other VoIP networks is easy and cost-effective for companies of all shapes and sizes. The charges in general for VoIP services, because they ride existing broadband lines, require little or no special equipment and take advantage of the infrastructures already hardwired into place, tend to be lower than other business specific options and they save the space that would be required for that physical equipment as well.
Professionalism in a Mobile Package
Another major benefit of using a VoIP service instead of other options for mobile communication handling is the ability to have calls delivered to your cellphone in a way that reflect well on you and your company. Instead of having calls ring through to you without any customer input, VoIP packages that offer mobile services often allow for the use of auto-attendants or Interactive Voice Response services. With proper application, an IVR prompts callers to choose from a selection of services or departments they may be seeking to get in touch with and allows them to choose, or to get help from an operator without coming directly through to your phone. This helps keep misdirected traffic down for your phone and allows customers to feel more comfortable and confident about the communications they are receiving in dealing with your company.
Connecting Your Company
Mobile VoIP calls are a better way to connect multiple parties for the purposes of collaboration, brainstorming, reviews and other meetings that require many people to be in attendance at once, without requiring your traveling partners or employees to return home every time something big comes up with the company. VoIP sessions allow people to join the conversation and leave again as they need to, for the other work they have to do for you. Attendees can invite fellow coworkers or clients to attend on an as-needed basis and from anywhere they need to attend from, be it a train, a plane or home for the day. Using mobile phones as an alternate means for business collaboration using a network that people already have overwhelming access to cuts down on the impact to your company’s budget and opens up another level of keeping your company connected.
Weigh the Disadvantages
With all the advantages to mobile VoIP solutions, it’s hard to see why more companies haven’t capitalized on this new technology, but there are a few disadvantages that need to be considered and may impact whether this is the right solution for your company.
VoIP runs on the broadband or high speed internet that your company already uses. If this connection is old, the speed isn’t high enough or the bandwidth allowance is small, you may experience problems at the company headquarters. Likewise, out and about with mobile VoIP, it may be hard to find a strong signal and problems with call quality or the inability to connect might crop up if your company is not in an area with good 3G or Wi-Fi coverage.
On The Go
The business world is more fast paced, instant and ever-changing than it ever has been in the past. Keeping up with the fluctuating demands of service or product markets can be difficult, especially when your company is large, spread out or you have important clients or partners traveling often. Mobile VoIP is stepping in to bridge the gap between the office building and the mobile office that’s becoming more popular by the day.